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Cleaning Service Agreement

Dated 29 July 2026

This Cleaning Service Agreement (the "Agreement") is made between [Cleaning Company Name] (the "Cleaner") and [Customer Name] (the "Client").

1. Services

The Cleaner agrees to provide Regular domestic cleaning services to the Client at the following property: [Property Address].

2. Frequency & Start Date

Services will be provided on a Weekly basis, commencing on ____________. Specific days and times will be agreed between the parties.

3. Fees & Payment

The Client agrees to pay [Price] for the services described above. Payment due within 7 days of invoice. Late payments may incur reasonable interest as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellation

Either party may cancel a scheduled visit by providing at least 24 hours notice. Cancellations with less notice may be charged in full. Either party may terminate this Agreement by providing 14 days' written notice.

5. Access, Keys & Alarm

The Client will ensure the Cleaner has appropriate access to the property on scheduled days.

6. Pets

The Client will inform the Cleaner of any pets present at the property.

7. Cleaner's Responsibilities

  • Perform services with reasonable care and skill.
  • Provide trained, vetted staff and appropriate cleaning equipment unless otherwise agreed.
  • Maintain appropriate public liability insurance.
  • Treat the property and its contents with respect.

8. Client's Responsibilities

  • Provide safe access to the property and running water and electricity.
  • Secure valuables and fragile items.
  • Notify the Cleaner of any hazards, allergies or specific requirements.

9. Liability

The Cleaner will take reasonable care but is not liable for pre-existing damage, wear and tear, or breakage of items not secured or disclosed. Any claim must be reported in writing within 48 hours of the service. The Cleaner's total liability is limited to the value of the affected service.

10. Data Protection

Both parties will comply with the UK GDPR and the Data Protection Act 2018. Personal information exchanged under this Agreement will be used solely for the purpose of providing the services.

11. Additional Notes

None.

12. Governing Law

This Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Cleaner
[Cleaner name]
Signature: ____________________
Date: ____________________
Client
[Client name]
Signature: ____________________
Date: ____________________

Why every UK cleaning business needs a service agreement

A written cleaning service agreement protects both you and your customer. It sets expectations, defines scope, and gives you a clear legal footing if something goes wrong — a missed payment, a cancellation dispute, or a claim about damage. Even for small residential jobs, a one-page agreement is the difference between a professional operator and a hobbyist.

What a good cleaning contract should include

  • The full legal name and address of both parties.
  • A clear description of the services (regular, deep clean, end of tenancy, etc.).
  • Frequency, start date and how visits are scheduled.
  • Price, what is included, and payment terms.
  • Cancellation notice period for both sides.
  • Access arrangements — keys, alarm codes, parking.
  • Pets and any allergies or hazards at the property.
  • Liability limits and insurance details.
  • How complaints are handled and the notice window for claims.
  • Data protection under UK GDPR.
  • Governing law (England and Wales, or Scotland / Northern Ireland as appropriate).

Common mistakes to avoid

  • Relying on verbal agreements — memories fade, disputes don't.
  • Vague scope ("regular clean") without a room-by-room checklist for larger jobs.
  • No cancellation policy, so short-notice cancellations cost you money.
  • No liability cap — a single dropped vase can wipe out a month's profit.
  • Forgetting to state who provides equipment and products.
  • No data protection clause when you store customer addresses and access codes.

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This template is provided for general guidance only and does not constitute legal advice. For contracts of significant value, please consult a solicitor.