Privacy Policy

2. Information We Collect

2.1 Account Information

When you create a Conexello account, we may collect:

• First name
• Last name
• Email address
• Business name
• Optional telephone number

We do not require a telephone number to create an account.

We do not collect payment card details directly.

Payment information is processed by our payment provider, Paddle.

2.2 Subscription and Payment Information

Payments and subscriptions are handled by:

Paddle

Paddle acts as the merchant of record for payments.

Conexello may receive limited billing information necessary to manage your subscription, such as:

• subscription status,
• plan information,
• transaction references,
• billing status.

Conexello does not store your full payment card details.

2.3 Lead Information Collected Through Widgets

When a visitor submits a quote request through a Conexello widget installed on a cleaning business website, the following information may be collected:

• First name
• Last name
• Email address
• Telephone number
• Postcode
• Number of bedrooms
• Number of bathrooms
• Property type
• Pet information
• Additional information submitted by the visitor

This information is collected on behalf of the cleaning business using Conexello.

The cleaning business is responsible for:

• having an appropriate privacy notice,
• informing their customers about data processing,
• ensuring they have a lawful basis for collecting and using lead information.

Conexello provides the technology to collect and manage this information but does not decide why the cleaning business uses these leads.

2.4 Technical Information

We may collect technical information necessary to provide and secure the service, including:

• IP address,
• browser information,
• device information,
• authentication information,
• security logs,
• service usage information.

This information may be used for:

• account security,
• preventing abuse,
• troubleshooting,
• maintaining the service.

3. How We Use Personal Information

We use personal information to:

• create and manage user accounts,
• provide Conexello services,
• process subscriptions,
• provide customer support,
• maintain and improve the platform,
• communicate important service information,
• prevent fraud and abuse,
• comply with legal obligations.

Where you provide marketing consent, we may also use your information to send:

• product updates,
• offers,
• marketing communications.

You can unsubscribe from marketing communications at any time.

4. Legal Bases for Processing

We process personal information under the following legal bases:

Contract

Where processing is necessary to provide Conexello services, manage accounts, and fulfil subscription agreements.

Legitimate Interests

Where necessary for:

• platform security,
• preventing misuse,
• improving services,
• responding to support requests.

Consent

Where you choose to receive marketing communications.

Legal Obligations

Where processing is required by law.

5. Data Processing for Cleaning Business Leads

Conexello provides software that allows cleaning businesses to collect quote requests and customer enquiries.

For lead data:

• The cleaning business is the data controller.
• Conexello is the data processor.

The cleaning business determines:

• why data is collected,
• how it is used,
• how long it should be retained.

Conexello processes this information only to provide the service.

Cleaning businesses are responsible for complying with their own data protection obligations.

6. Service Providers

We use trusted third-party providers to operate Conexello.

These may include:

Supabase

Used for database hosting, authentication and application infrastructure.

Paddle

Used for subscription payments and billing.

Lovable

Used for application development and hosting infrastructure.

Zoho Mail

Used for business email communication.

123-reg

Used for domain services.

These providers process information only as necessary to provide their services.

7. Data Storage and Security

Conexello takes reasonable measures to protect personal information against:

• unauthorised access,
• loss,
• misuse,
• alteration.

Access to customer information is limited to what is necessary to provide and support the service.

No online service can guarantee absolute security, but we work to maintain appropriate technical and organisational protections.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

If you delete your Conexello account:

• account information is deleted,
• associated business data is deleted,
• associated lead data is deleted,

except where retention is required by law, such as financial records.

9. Your Rights

Under UK GDPR, you may have rights including:

• access to your personal information,
• correction of inaccurate information,
• deletion of information,
• restriction of processing,
• objection to processing,
• data portability,
• withdrawal of consent.

To exercise your rights, contact: support@conexello.com

10. Lead Data Requests

If you submitted your information through a Conexello widget on a cleaning business website, requests relating to that information should normally be directed to the cleaning business that collected your information.

The cleaning business controls how that information is used.

11. Marketing Communications

If you provide marketing consent, you agree to receive:

"I agree to receive product updates, offers and marketing communications from Conexello. I can unsubscribe at any time."

You can unsubscribe at any time using the unsubscribe option included in communications or by contacting us.

12. Cookies

Conexello currently uses only cookies and similar technologies necessary for operating the service, such as authentication and session functionality.

Conexello does not currently use:

• Google Analytics,
• Meta Pixel,
• Microsoft Clarity,
• advertising tracking technologies.

If this changes, this Privacy Policy and Cookie Policy will be updated.

13. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, Conexello takes steps to ensure appropriate safeguards are in place as required by applicable data protection laws.

14. Children's Data

Conexello is intended for business users.

You must be at least 18 years old to create a Conexello account.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

16. Contact

For questions about this Privacy Policy:

Email:

• support@conexello.com
• helloo@conexello.com