Refund Policy

2. Free Trial

Conexello may provide a free trial period.

The current trial period is:

14 days

• does not require payment card details;
• does not automatically create a paid subscription;
• allows customers to evaluate the Service before purchasing.

3. Subscription Payments

Paid subscriptions are processed through:

Paddle

Paddle acts as Merchant of Record for Conexello payments and handles payment processing, billing and refund transactions.

By purchasing a subscription, you acknowledge that:

• subscription charges are recurring unless cancelled;
• payment information is processed by Paddle;
• Paddle's payment terms may also apply.

4. Cancellation

You may cancel your subscription at any time.

After cancellation:

• your subscription remains active until the end of the current paid billing period;
• you continue to have access to paid features until that date;
• future recurring payments will stop.

Cancellation stops future subscription renewals. Refund requests are handled separately according to this Refund Policy and Paddle's refund procedures.

5. Refunds

Customers may request a refund within 14 days from the date of the initial subscription payment.

Refund requests are reviewed in accordance with Paddle's refund procedures and applicable laws.

Refund requests should be submitted through Paddle's customer support process:

https://www.paddle.net

Customers may also contact Conexello support for assistance with billing questions:

support@conexello.com

6. Refund Processing

Approved refunds are processed by Paddle using the original payment method where possible.

Refund processing times may vary depending on the payment provider and financial institution.

7. Statutory Rights

Nothing in this Refund Policy affects any rights that cannot legally be excluded or limited under applicable law.

8. Subscription Price Changes

Conexello may change subscription pricing from time to time.

Existing customers will normally receive notice before pricing changes affect future billing periods.

9. Account Deletion

Deleting your Conexello account does not automatically submit a refund request.

Customers should export any required information before deleting an account.

Deleted information may not be recoverable.

10. Contact

For refund enquiries: